From the list shown, choose “PS/2 Compatible Mouse” or “Microsoft PS/2 Mouse”.

Select: Let me pick from a list of device drivers on my computer.

Select: Browse my computer for driver software.

Right click your mouse and choose Update Driver Software….

Open Device Manager from Control Panel and expand “Mice and other Pointing devices”.

To verify this, switch the driver for your mouse to the generic PS/2 compatible Mouse driver. When scrolling with the wheel does not work for you in Outlook, it is most likely a driver issue with your mouse. Using your arrow keys on your keyboard or the Page Up and Page Down button works as well. This behavior applies to all versions of Outlook.Īnother workaround is to scroll by using clicking on the arrow buttons at the top and bottom of the scrollbar. It gets broken again when you switch between folders. However, if the folder contains 200 items or less (including group headers), scrolling by clicking and holding the scrollbar does seems to work when you scroll the item list from top to bottom first with the scroll wheel on your mouse. There is not really a “sweet spot” for this to aim at like it will scroll when there are less than 100 messages in a folder but it won’t when there are more than 100 message in the folder. When you do this in a folder with less items visible in the folder, it will work. If you are dragging the vertical scrollbar slider up and down to scroll the message list, you’ll notice that when there are a large amount of items in the folder, the message list will not scroll when moving the scrollbar up and down (also known as smooth scrolling).

How to get scrolling to work in Outlook depends a bit on how you are scrolling the window or message list is it being done via the scroll wheel on the mouse or by dragging the scrollbar up and down? Dragging the scrollbar How can I get scrolling to function in Outlook as well?

Scrolling in another application works as it should.

When I scroll in Outlook, for instance in a longer message or the message list itself, the window doesn't scroll.

Outlook 2016 attachments not working